FAQ

Please take a look at our FAQ's as they may answer many of your questions.

When will my package ship?
Please allow up to 1-5 business days for your order to process and ship.

Why haven’t I received my package yet?
If your package is taking longer than expected we recommend you checking the tracking number you were sent which will give you the exact location of your order.

What do I do if I entered the wrong shipping address?
If you put the wrong address please contact us immediately to update this error infor@tressworld.net If your package has already been shipped and is returned to our warehouse for providing the wrong address you will contacted to provide and update accurate shipping address. PLEASE TAKE YOUR TIME AND CONFIRM YOUR ADDRESS, INCLUDING YOUR STREET NAME AND BUILDING/ APARTMENT NUMBER BEFORE SUBMITTING ORDER. It's important to us that you receive your order promptly.

My order was incorrect. What do I do now? 
If your order wasn’t correct please email us with the subject  line “INCORRECT ORDER” in all caps. We will reply within 24-48 business hours to your email and correct your order.

Why is it saying my order/shipping was cancelled?
If you received an email saying your order/shipping was cancelled it is because a new label is being created for your order. You will be sent a new tracking number. Please disregard the first one. This can also be the case if your order is flagged as fraud, an automatic refund will be processed to you.

How do I get a refund? 
All sales are final once your order has been shipped due to safety precautions. We are only processing refunds if packages are returned to the warehouse by the postal service due to insufficient address, replacing incorrect orders or damaged items.

Why did Tress World refund my order?
This can be the case if your order is flagged as fraud, an automatic refund will be processed to you.

 Why hasn’t someone emailed me back?

Please ensure you're contacting info@tressworld.net directly. We will contact you back within 24-48 business hours.

 What is a TRESS QUEEN & TRESS KING

A Tress Queen and Tress King represent being a Queen and King of the crown on your head, ensuring you are always ready to make a great impression while being your most confident self with the help of our herbal hair care products.